List of Contents and How to Interpret Results Tables
- Demographic Responses
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- Response rates
- Demographic information for General Staff and General Faculty surveys combined
- Summary of Student, General Staff and Faculty Surveys
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- General Staff and Faculty survey results including all staff and faculty responses added together
- % Satisfied = total percent of respondents who selected "Satisfied" or "Very Satisfied" combined
- Resp." = respondents who answered this question with a score (1-4); excludes "Don't Know/NA"
- "Total Respondents (including 'Don't Knows')" = highest number of respondents for questions for this work unit.
- Service Unit Results Breakout
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- General Staff and Faculty summary results broken out into specific subgroups
- Summary column broken out by faculty and staff
- Frequent User Survey Results
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Results from surveys created for a heavy user group
- ASMs
- Customer Comments
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- Distributed separately to unit Directors
- Filtered for anonymity
- Categorized by Division service attributes (Accessibility, Ease of Use, Effective Results, Responsiveness, Staff Ability)
- Themes (if applicable) were highlighted